Supply Management Customer Satisfaction Survey
Please take a few minutes to complete the following survey which will help us find opportunities for improvement to our processes.
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1. Please tell us the purchase order or requisition number, or give a short description of the order about which you are giving feedback.
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2. What is your role in this transaction?
APPS requisitioner
End user
Both
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3. Are you a/an
Administrative staff member
Faculty member
Research staff member
Student
Other: (please specify)
4. For this purchase, please indicate the level of involvement and your degree of satisfaction with Supply Management Services' (SMS's) in the following procurement stages.
SMS Involvement
Level of satisfaction
Not applicable
No significant SMS Involvement
Significant SMS Involvement
Very satisfied
Somewhat satisfied
Dissatisfied
1
2
3
1
2
3
Early research and concept development
Developing specifications
Identifying qualified vendors
Advising on policy and procedure
Quote or Bid Process
Sending out RFPs, RFIs, bids, or quotes
Obtaining quality vendor responses
Tabulating bids, quotes, or proposals for final review
Vendor negotiations and contract development
Developing and negotiating selected vendor contracts
Requisitioning process
Timely conversion of requisition to purchase order
Easy conversion of requisition to purchase order
5. Please rate your overall satisfaction with the Supply Management staff member who assisted you with the purchase.
Very satisfied
Somewhat satisfied
Dissatisfied
1
2
3
Subject matter knowledge
Partnership and problem-solving
Availability and response time
Demonstration of stewardship in use of Cornell funds
Communication skills
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6. Please rate your OVERALL satisfaction with your experience with this specific purchase.
Highly satisfied
Somewhat satisfied
Dissatisfied
7. Please provide any additional comments regarding this purchasing experience.
8. What did we do well in this procurement project?
9. What could we have done better?
Thank you for your feedback!